This Privacy and Cookie Policy explains how LOVholidays (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you use our website www.lovholidays.com (including any associated subdomains and related services) (the “Website”).
We are committed to protecting your privacy and ensuring your personal data is handled securely and lawfully.
By using our Website, you confirm that you have read and understood this Privacy and Cookie Policy.
Important Notice – Bookings and Payments
LOVholidays is not a travel agent and does not provide booking services.
We do not take travel bookings, process payments, or store booking/payment information. If you choose to book a flight, hotel, or holiday through a third-party provider linked from our Website, you will be booking directly with that third party.
If you have any booking queries, cancellations, refunds, disputes, or payment issues, you must contact the airline, travel provider, hotel provider, or travel agent directly.
Changes to This Policy
We may update this Privacy and Cookie Policy from time to time. Any changes will be published on this page and will take effect immediately upon posting.
We recommend checking this page periodically.
Information We Collect
We may collect information in the following ways:
Information You Provide Voluntarily
You may provide personal information when you:
- contact us via a contact form or email
- subscribe to newsletters or updates (if available)
- submit enquiries or feedback
This may include details such as:
- name
- email address
- message content
- any other information you choose to provide
You should avoid sending sensitive personal information (such as passport details, card details, or booking references) unless specifically requested by the relevant booking provider.
Technical and Usage Information
When you browse our Website, we may automatically collect certain technical information such as:
- IP address
- browser type and version
- operating system and device type
- time zone settings
- referral source (how you arrived at our Website)
- pages viewed and actions taken
- date and time of visits
This information is used for website security, performance monitoring, and improving user experience. It is not typically used to personally identify you.
Location Information
We may infer your approximate location based on your IP address (for example, to display relevant currency or regional content). This is not precise GPS tracking.
How We Use Your Information
We may use the information we collect for the following purposes:
- to operate and maintain the Website
- to improve Website performance and user experience
- to respond to enquiries and customer support messages
- to analyse how users interact with the Website
- to detect and prevent fraud, misuse, and security threats
- to comply with legal obligations
We do not sell your personal data.
Cookies Policy
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. Cookies help websites function correctly and improve user experience.
We use cookies and similar technologies for functionality, analytics, and advertising purposes.
Types of Cookies We Use
Strictly Necessary Cookies
These cookies are essential for the Website to function properly. They may include cookies required for basic security, page navigation, and core website operations.
Functional Cookies
These cookies help remember user preferences such as language, location, and display settings.
Analytics Cookies
We may use analytics tools (such as Google Analytics or similar services) to understand how visitors use the Website, including which pages are most visited and how users navigate through the Website.
This helps us improve the Website.
Advertising and Marketing Cookies
The Website may display advertising, sponsored listings, affiliate links, or promotional content.
Advertising partners (such as Google AdSense or other advertising networks) may use cookies to display ads that are relevant to you. These cookies may track browsing behaviour across websites.
Cookie Consent and Control
When you first visit our Website, you may be shown a cookie banner allowing you to accept or reject non-essential cookies.
You can also control cookies through your browser settings, including blocking or deleting cookies.
Please note: disabling cookies may impact how the Website functions and may reduce usability.
Third-Party Websites and Services
Our Website contains links to third-party travel providers, airlines, hotel providers, travel agents, and other external websites.
If you click a third-party link, you will leave our Website and their privacy policy and terms will apply.
We are not responsible for the privacy practices, content, or security of third-party websites.
We strongly recommend reviewing third-party privacy policies before entering personal details or completing purchases.
Advertising and Affiliate Links
LOVholidays may display advertisements or affiliate links. If you click a link and complete a booking or purchase with a third-party provider, we may receive a commission or referral fee.
This does not normally affect the price you pay unless stated otherwise.
Sharing Your Information
We may share information only where necessary, including:
- with service providers who help operate the Website (such as hosting providers, analytics tools, and advertising networks)
- where required by law or legal requests
- to protect the rights, safety, and security of LOVholidays and its users
- in connection with a sale, acquisition, or transfer of business assets
Where possible, we take reasonable steps to ensure that third parties handle data securely.
Data Storage and Security
We take reasonable technical and organisational measures to protect your information from loss, misuse, unauthorised access, or disclosure.
However, no internet transmission is completely secure. Any information you submit to us is transmitted at your own risk.
International Transfers
Some of our third-party service providers (such as analytics or advertising providers) may store or process data outside the United Kingdom.
Where this occurs, we take reasonable steps to ensure that appropriate safeguards are in place.
Data Retention
We retain personal data only for as long as necessary for the purposes outlined in this policy, including responding to enquiries, meeting legal obligations, and maintaining security.
Your Rights
You may have rights under UK data protection laws, including the right to:
- request access to the personal data we hold about you
- request correction of inaccurate data
- request deletion of your data where applicable
- object to certain processing
- withdraw consent where processing is based on consent
To exercise any of these rights, please contact us via our Contact Us page.
Contact Us
If you have any questions about this Privacy and Cookie Policy, or if you would like to make a request regarding your personal data, please contact us using our Contact Us page.